Editorial Standards
How we research — and what we refuse to publish
Most plumbing content is written to end in a sale. Ours is not, which only matters if the rules are written down and checkable. These are the rules.
What Counts
What we treat as a source
- Federal agencies first. The Department of Energy on water-heater efficiency and sizing, EPA on lead in plumbing and on water efficiency, the Consumer Product Safety Commission on scald and carbon-monoxide hazards. These have no product to sell and they publish their reasoning.
- Manufacturer service literature over manufacturer marketing. An installation manual states clearances, airflow requirements and commissioning steps because a technician has to follow them. The brochure for the same equipment does not.
- Rating directories over claimed performance. Equipment performance is registered and tested; a number in an advertisement is not the same thing as a number in the directory.
- Never a contractor blog as a fact. Useful for understanding what the trade tells customers. Not a source for what is true.
Deliberate Omissions
Three things we will not publish
National average repair prices. They vary by region, equipment, and how the fault was diagnosed. An average across all of that is a number with no referent, and putting a dollar sign on it does not make it a fact. We say instead which faults are cheap in every market, which are mid-range, and which become a conversation about the whole system.
Claims on behalf of independent companies. We do not state that partner companies inspect for free, arrive within a given time, or carry particular certifications. Those are their statements to make and yours to verify before work begins.
Instructions for work that can kill you. We name the boundary rather than gesturing at it. Capacitors hold a lethal charge after the power is off. Gas-fired water heaters and sewer work are permitted and inspected in most jurisdictions. We explain why those lines exist instead of pretending they are formalities.
When We Are Wrong
Corrections
Pages carry the date they were last substantively edited, and that date is moved by a person who changed something rather than by the build system. If we correct a material error we say what changed rather than quietly editing the sentence.
If you have found something wrong, tell us through contact. Being told we are wrong by somebody who does this work for a living is the cheapest research available.
Before you call anyone
The flat-fee match — we are paid for the introduction, not for the size of your job
Most plumbing advice is written by the company that wants to do the work. That is not a failing of the people who read it; it is a defect in who is talking: the diagnosis, the estimate and the invoice come from one party, and no amount of care on your side fixes that.
We are built the other way round. We do not repair, install or sell anything, so the payment reaches us when you are connected to a licensed, insured plumbing company — the same amount whether you need a two-dollar flapper or a new water heater. Nobody here has a reason to talk you into the larger number. You can check that rather than take it on trust: how we make money is written down, and this site keeps telling readers when not to buy. Why does not everyone work this way? Because a flat fee leaves money on the table every time the job turns out to be big.
Waiting is the one thing that actually costs money. A water heater that is leaking from the tank does not get better and does not wait for a convenient week; the water it lets go finds the floor, the drywall and whatever is stored below. A drain that backs up once backs up again, and the second time it is sewage. And if it turns out to be a flapper or a reset button, say so on the call. We will tell you, and that call earns us nothing.
Not for you if: you want a price over the phone — nobody honest gives one without seeing the pipe; you need a guarantee of arrival within the hour — we cannot promise that for a company we do not run; the building is commercial; or you would rather do it yourself, in which case the pages on this site are written so that you can.